Help Desk

Outsourcing your help desk to shift IT, will ensure your organization has a central point of contact for all of your users, regardless of the technological issue. In addition, help desk support is available to all of our clients based on the technology provided and the managed service contract. All incidents submitted to our Help Desk are prioritized and addressed according to their service impact and the effect on the users. This is all defined through Service Level Agreements drafted with your organization, ensuring your business has maximum up-time and your users are satisfied with the service provided.